Refund Policy: All Products

At Learn Your CNC Academy, we are committed to delivering top-notch training and support for your CNC journey. Please review our refund policies for each product below. If you have any questions, feel free to contact us at support@learnyourcnc.com.

1. Vectric Master Training Course

We’re confident you’ll achieve impressive results with our Vectric Master Training Course. That’s why we offer a 30-day money-back guarantee for first-time buyers who order directly from us.

Guarantee: If you’re not satisfied within the first 30 days, we offer a free one-on-one troubleshooting session (a $229 value). If you’re still not satisfied, you’re eligible for a refund.
Requirements: Must complete at least the Level 0: Bootcamp Intro of the course.
Disqualifications: Refunds will not be issued for course misuse, sharing access, completing a majority of the course, or other misuse at our discretion.
Partial Refunds: Accessing more than 50% of the course results in a partial refund. If a partial refund is issued for a product, no further exchanges or refunds will be granted for the same product.
Processing Time: Refunds are processed within 7–10 business days, minus non-refundable payment processing fees charged by our payment processors.
Access: Course access is revoked immediately upon refund.

For detailed terms, visit Vectric Master Training Course Refund Policy.

2. Live Vectric Group Training Community

The Live Vectric Group Training Community is a subscription membership with auto-renewal to provide ongoing training and resources.

Trial Periods: Trials (free or discounted) auto transition to full-price subscriptions unless canceled 24 hours before the renewal date.
Cancellation: Subscriptions can be canceled anytime through account settings or by emailing us. Access continues until the end of the billing period; no refunds for unused time.
Refunds: Refunds are issued only for disputed auto-renewals reported within 7 days of the charge, minus any non-refundable payment processing and recurring billing fees charged by our payment processor. If a partial refund is issued for a product, no further exchanges or refunds will be granted for the same product.
Grandfathered Pricing: Subscribers retain their initial rate unless they cancel. Re-subscribing will be at the current rate.
Plan Changes: Subscribers can switch between monthly and annual plans by contacting us.

For detailed terms, visit Subscription Terms and Live Vectric Group Training Community Refund Policy.

3. 1:1 Zoom Training Sessions

Our 1:1 Zoom Training Sessions offer personalized CNC training tailored to your needs.

Rescheduling: Sessions can be rescheduled with at least 24 hours’ notice through the booking email or by contacting us via email. There are no limits on rescheduling.
Cancellations: Cancellations can be made through the booking email. However:
- Self-cancelations through the booking email will not trigger an automatic refund.
- Customers must email support@learnyourcnc.com to request a refund if they qualify under this policy.
- Refunds are not issued for cancellations made with less than 24 hours' notice.
No-Shows: No refunds are provided for missed sessions. Exceptions may be made for emergencies or technical difficulties.
Customer Satisfaction: If dissatisfied, we offer a complimentary 15-minute follow-up session to address concerns, but no refunds are provided.
Refunds: Refunds for eligible cancellations are processed within 7–10 business days, minus non-refundable payment processing fees charged by our payment processors. If a partial refund is issued for a product, no further exchanges or refunds will be granted for the same product.
Access Revocation: Refunds result in immediate revocation of any associated access.

For detailed terms, visit 1:1 Zoom Training Session Refund Policy.

4. AI for CNC Makers Course

We're confident you'll gain valuable skills and feel more confident using AI in your CNC workflow. That's why we offer a 14-day money-back guarantee for first-time buyers who order directly from us.

Guarantee: If you're not satisfied within the first 14 days of your purchase, simply contact us and we'll issue a refund.
Requirements: Refund requests must be submitted within 14 calendar days of the original purchase date.
Disqualifications: Refunds will not be issued for course misuse, sharing access, copying or distributing course materials, fraudulent activity, accessing more than 50% of the course, or other violations of our Terms of Service.
Partial Refunds: Accessing more than 50% of the course within the 14-day guarantee period results in a 50% refund of the purchase price. If a partial refund is issued for a product, no further exchanges or refunds will be granted for the same product.
Processing Time: Refunds are processed within 1–10 business days, minus non-refundable payment processing fees charged by our payment processors.
Access: Course access and any included bonuses are revoked immediately upon refund.

For detailed terms, visit AI for CNC Makers Course Refund Policy.

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