Refund and Rescheduling Policy: 1:1 Zoom Training Sessions
Effective date:Ā 5/10/2020
We are committed to providing a seamless and effective training experience. Please review the following policy for refunds and rescheduling of 1:1 Zoom Training Sessions:
1. Booking and Payment:
- Sessions are self-scheduled through our online scheduler.
- Full payment is required upfront at the time of booking.
2. Rescheduling:
- Customers may reschedule their session with at least 24 hours' notice.
- Rescheduling can be done through the booking email or by contacting us via email at support@learnyourcnc.com.
3. Cancellations:
- Customers must provide at least 24 hours' notice to cancel a session.
- Cancellations can be made through the booking email. However:
- Self-cancelations made through the booking email will not trigger an automatic refund.
- Customers must email support@learnyourcnc.com to request a refund if they qualify under this policy.
- Refunds are not issued for cancellations made with less than 24 hours' notice.
4. No-Shows:
- If a customer does not attend the session without prior notice, we will send a reminder email during the session and follow up afterward.
- If the customer does not respond or join within 10 minutes of the session start time, the session is considered forfeited, and no refunds will be issued.
- If the customer joins the session late, the missed session time (up to 10 minutes) will also be deducted from the session length.
- Exceptions may be made in cases of emergencies or technical difficulties at our discretion.
5. Customer Satisfaction:
- If a customer has concerns about their session, we offer a complimentary 15-minute follow-up session to address their needs.
- No refunds are provided for dissatisfaction as the session time was already utilized.
- Sessions that are attended and completed are non-refundable.
6. Refund Processing:
- Refunds for eligible cancellations (those made with 24+ hours' notice and requested via email) will be processed within 7-10 business days and issued to the original payment method only.
- A 2.9% processing fee is non-refundable.
- An additional non-refundableĀ 1.5% processing fee applies for USD cross-border transactions for customers outside the US.
- These fees are set by the payment processor and are beyond our control.
7. Access Revocation:
- Any associated access or materials will be revoked immediately upon refund issuance.
8. Policy Enforcement:
- This policy is enforced to ensure fairness and respect for everyoneā€™s time.
- While this policy is strictly enforced, exceptions may be granted at the sole and absolute discretion of the Company on a case-by-case basis, as determined solely by the Company.
9. Agreement to Terms:
- By booking a session, customers agree to these terms and conditions.
Looking for a different product refund policy? Find all refund policies here.
